Justine Cohen, MBA
Chief operations officER
linkedin.com/in/justinecohen/ | Los Angeles, CA | (508)212-6836 | coaching@justine-cohen.com
Summary
15+ years management experience. 10+ years experience supporting executives, founders, c-suite, and entrepreneurs in running their businesses as internal ops + logistics manager, executive assistant / chief of staff, and coach / consultant / strategic advisor. 20+ years experience in admin and internal ops for businesses of all sizes. Genius at managing special projects, day to day ops, and diverse, globally dispersed teams. The #s: manage inventory up to $5M, support in delivering business services up to $400k, manage budgets up to $250k, and saved up to $1.3M annually across company spend. The descriptors: intuitive, creative, solution-focused, efficient, thoughtful, and adaptable. A powerful change-maker, natural born leader, and expert communicator with amazing energy. MBA from the best school for entrepreneurship. Wide breadth and deep understanding in a dozen industries.
Relevant Work Experience
The Founder Coach, San Francisco, CA (remote)
March 2023 – June 2024
Head of Ops; Founder coaching services
Managed all internal ops: HR, legal, finance, client support, and scheduling.
Managed and initiated improvements to internal referral network of coaches for founders.
Advised on overall business structure and strategy.
co:census, Brooklyn, NY (remote) October 2022 – March 2024
Operations Lead; Enterprise SaaS AI/ML tech startup. Benefit corp
Hired as Part-Time Virtual Executive & Operations Assistant, promoted to Operations Lead.
Provided weekly reports on and lead operations projects that support filling gaps in the company; created a new system for tracking budgets and invoices with executive leadership; lead invoice management by creating all AP and tracking AR.
Independently created wiki for company linking all internal documents together across all the departments.
Provided project management support for enterprise clients—work with the Head of Services, Founder, and clients to keep track of deliverables. Deals up to $330k.
Advised leadership team on sales process, marketing strategy, and marketing copy for services and products.
Manage enterprise deals and ensure company is on track for delivering items to customers; enrich leads in CRM to support the sales team by conducting LinkedIn research and utilizing Apollo.
Supported company logistics planning: identify opportunities for sponsorships, plan conferences, and manage people programs by researching and implementing new benefits.
Dream Catalyst Coaching LLC, Los Angeles, CA August 2019 – Present
Full-Time & Fractional COO; June 2024 – Present; health & wellness CPG
Founder Coach and Consultant; Various industries: crypto, tech, legal, cannabis, health & wellness, spirituality, real estate
Self-Employed as Executive and Founder Coach / Consultant
Help impact-focused millennial & gen z founders grow as leaders so they can be wildly successful in growing their businesses, realize their potential, and change the world.
Specialties: goal setting, business strategy, internal ops, people ops, spiritual / emotional / physical wellbeing, personal transformation, and interpersonal & team dynamics.
Bolt Threads, Emeryville, CA May 2018 – May 2019
Executive Operations Manager; Sustainable materials biotech: high-fashion and consumer goods startup. Benefit corp
Hired as Senior Executive Assistant to Co-Founders, promoted to Executive Operations Manager.
Saved $50-250k annually by improving reporting & expense tracking, reducing inefficiencies, managing budgets, initiating cross-functional collaboration, and evaluating & renegotiating vendor contracts.
Improved visibility for executive team through continuous improvement of Strategic Planning/QBR processes. Enabled management of evolving business models that included subsidiary brands and multiple verticals.
Enabled leadership team to save months of work and $50k per quarter by partnering with finance & operations staff.
Managed all executive support and office management staff to ensure coordination across departments.
Improved financial reporting by building a tool that visualized resource allocation. Improved financial performance by partnering with sales enablement to create onboarding processes and ongoing education for sales team.
Presented on behalf of founders and executive team. Managed and drafted internal communications, including overly sensitive, confidential, and urgent organizational changes, technical newsletters, and strategic initiatives.
Led people operations initiatives for diversity, equity, and inclusion that improved retention & culture.
Planned board meetings and prepared presentations, requested analyses and physical materials.
Executed complex calendar management and travel booking for multiple executives and time zones.
GoodData, San Francisco, CA September 2015 – May 2018
Chief of Staff to CEO; Enterprise SaaS Analytics tech startup
Hired as Office Manager and Promoted to Chief of Staff to CEO
Saved $1.3M annually by improving reporting & expense tracking, reducing inefficiencies, managing budgets, initiating cross-functional collaboration, and evaluating & renegotiating vendor contracts.
Supported deals sized $50-100k by drafting and sending communications to existing customers & leads that successfully resulted in meetings, sales opportunities, new business, and closed deals.
Owned all CEO communications, internal communications, and All Hands.
Presented on behalf of founders and executive team; managed and drafted internal communications, including highly sensitive, confidential, and urgent organizational changes, and strategic initiatives.
Recognized by board leadership for high level of excellence, commitment, and ability to influence positive cultural and organizational change through trust-building and partnership with the CEO and senior leadership team.
Recruited, hired, managed, and fired all administrative and office manager staff to ensure best in class support.
Organized and hosted corporate events for up to 200 people; managed budgets up to $250k per event.
Oversaw regional offices across the country and managed all real estate projects, including: 100-person office move, remote sales office relocations & closures, and corporate apartment rentals.
Executed complex calendar management and domestic/international travel booking.
Additional Work Experience
Eisenhauer Gallery, Edgartown, Martha’s Vineyard, MA May 2013 – September 2014
Assistant Director; Fine Arts
Hired as Gallery Manager and Promoted to Assistant Director
Managed $5M in inventory. Interfaced directly with partners and customers.
Kept pace with the top sales associate while also managing all internal operations and staff on owner’s behalf.
Various, Easton & Martha’s Vineyard, MA, Burlington, VT, Steamboat & Vail, CO, and Seattle, WA 2008 – 2015
Fitness Clubs, Ski Shops, Retail Spaces & Art Galleries
Assistant to Director/Manager/Curator
Studio & Sales Manager
Certified Personal Trainer
Education
Babson College, F.W. Olin Graduate School of Business, San Francisco, CA & Wellesley, MA Master of Business Administration, August 2019
University of Vermont, Burlington, VT Bachelor of Arts, Studio Art – Honors, Minor in English, May 2010
Get in touch: (508)212-6836 or coaching@justine-cohen.com